Responsible gambling

As part of our commitment to responsible gaming, Rideau Carleton Raceway Casino supports Ontario's Problem Gambling Program. We want you to enjoy your experience with us while maintaining control over your play.

Voluntary Self-Exclusion

If you feel that your gambling habits are becoming a problem or if you'd like to stop altogether, we encourage you to consider our Voluntary Self-Exclusion program. This will allow you to exclude yourself from the casino for a specified period of time.

You can contact our Player Support Centre at (phone number) to enroll in this program and take control of your gaming habits. You may also self-exclude online through OLG's website.

Gaming Limits

If you need help managing your gambling spend, we recommend setting personal limits before playing. Our trained staff will be happy to assist you with creating a personalized plan that suits your needs.

You can adjust or cancel these limits at any time by contacting our Player Support Centre.

Problem Gambling Resources

We are committed to providing support and resources for individuals struggling with problem gambling issues. We encourage visitors who may need assistance to take advantage of the following services:

• OLG Problem Gambling Hotline
• Canadian Centre on Substance Use and Addiction (CCSA)
• Problem Gamblers Help Line Ontario

Support for Players

Our staff are trained to identify potential problem gambling situations and will work with you to ensure a safe gaming experience. We encourage all players to seek help if they believe their habits are becoming unmanageable.

If you need assistance or would like more information, please don't hesitate to speak with our staff in person.